Refund Policy

1. Overview

AutoPromote is a paid service billed per connected app ($8 per app per month, or $36 per app per year). There is no free tier or trial, so we offer a short refund window for new customers who decide the product is not a fit.

2. Eligibility

• Refunds are available to first-time subscribers within 14 days of the first charge on their workspace.
• The refund covers that first charge, for either monthly or annual billing.
• Renewals, additional app slots added later, and workspaces that previously held a subscription are not eligible.

3. How to Request a Refund

Email contact@knoje.com from (or mentioning) the email address you use to sign in to your AutoPromote workspace, and tell us you would like a refund. We confirm requests within a few business days. Once a refund is issued, the subscription is cancelled and paid features stop working.

4. Payment Processing

Payments are processed by Polar (polar.sh), our merchant of record. Approved refunds are returned through Polar to the original payment method. Depending on your bank or card issuer, the refund may take 5–10 business days to appear.

5. After the 14-Day Window

After 14 days from the first charge, we do not offer refunds or credits for partial billing periods. You can cancel at any time from Settings → Billing → Manage billing; your workspace stays active until the end of the current paid period and is not charged again.

6. Contact

Questions about billing or this policy: contact@knoje.com.